Our Mission

Our mission is to be the most reliable insurance broker in Bosnia and Herzegovina, with a global presence—consistently delivering superior insurance solutions that meet client expectations and foster long-term, sustainable relationships. Beyond our clients, we aim to be the employer of choice for our people so we can grow and learn together.

Our Vision

Our passion for excellence creates satisfied clients, and motivated teammates drive our growth.

Client first, always

• We will always strive to analyze and understand client requirements.
• We will never say no before exploring every option to meet client expectations.
• We will continually explore ways to improve clients’ insurance portfolios to proactively enhance coverage at the best possible price.
• We will always take proactive steps to ensure claims are resolved to our clients’ complete satisfaction.

Passion for excellence and growth

• We will always be strategically oriented and focus on the long term, not the short term.
• We will never be complacent.
• We will be patient and persistent in following up on all leads and prospects generated in the past toward acquiring new clients.
• We will always show persistence and resilience to solve problems and achieve innovative solutions.

Building trust:

• We will always complete assigned tasks within agreed deadlines without the need for follow-ups.
• We will always be transparent and share relevant information.
• We will build long-term relationships with all stakeholders.
• We will take full responsibility for all our decisions and actions.

BTeamwork:

• We will always collaborate.
• We will work together as a team to grow our client base and improve client satisfaction.
• We will always share the progress status of the work we take on.
• We will always strive to improve the competencies and motivation levels of all team members across the company.